Hello from James Bell
Wow, what a month!
We certainly have had an eventful June, including opportunities on how we can improve the support we offer our customers - particularly around communication. We have extended the support section of this newsletter, just in case you missed any important support notices. We are also ready to share the details around the CV uploading challenges, which will be sent to you next week. As much this did not affect everyone, we recognise that you may be interested in the results of our investigation, so look out for this email from Rob on Tuesday.
As I spend much of my time in the office and on the phone with our clients, it was a really nice change for me this month to attend events and meet a number of you in person. My great expedition started in Dublin for the TALiNT Ireland Conference, followed by London for the Global Recruiter Awards - a big shout out to those of you that walked away with silverware, it's always with great pride when we can share your success.
It has been an equally busy month for the rest of the Volcanic team who have also been travelling extensively to try and spend more time with our customers and of course some of these occasions have included some great events, including APSCo's Charity Ball! Well done to Anne Swain and the team for raising £36k for a very worthy charity.
A big welcome to new customers who have recently deployed websites on our platform. We hope you enjoy the newsletter and just a reminder that you can find past copies as well as some other great resources on our resource page.
It's a really exciting time here at Volcanic, and as much as I can't give too much away, there will be loads to share with you post-summer. But I'm going to leave it at that, before I give too much away!
Enjoy June's newsletter and remember, if you have any queries and need our assistance, please don't hesitate to get in touch with our team at email@example.com. We are always happy to help.
Have a great summer break and to those of you travelling for your holidays, stay safe.
LinkedIn has disabled its profile URL integration
An email was sent out to clients regarding this issue on 20th June. As part of its continued plan around data restriction, LinkedIn has disabled its profile URL integration for all of its API users, which means Volcanic no longer supports automated receipt of the full URL of candidate's profile pages as part of the registration process.
If this data is useful to you, we are recommending that clients add another field into your registration page, for the URL to be manually added by the candidate. This can be done from within the admin area of your website by going to Users > Candidates > Setup Registration Form > Add Edit Questions > New Question.
If your website registration form contains additional 'required fields' other than email, first and last names, after a candidate has logged in with LinkedIn, they will be redirected to the registration form, to provide those answers. If you use the email notification called: 'When a Candidate user updates their details ..... send the Volcanic email to a custom address', then an email will be sent to the configured address on this email, with all of those answers. Please note: You may need to enable this notification in the email notification centre.
We will keep you updated on further progress with LinkedIn and again, let us know if you need further support on adding a new field or enabling the email notification.
On Monday 24th June, we were affected by a major outage of critical internet infrastructure that impacted numerous businesses and well-known social media platforms all over the world. This also affected a number of customer sites on our platform in respect to job search functionality and other areas. Key points to share:
Although our servers and data are regionalised, some of the management tools are centralised by Amazon Web Services (AWS) and run out of their primary data centre in Virginia, USA
These management tools lost connection to the servers in the EU, causing them to fail
We subsequently spent several hours trying to implement a workaround, by which point the outage was resolved by the network providers, and it became possible to use the tools to bring the system back.
Ultimately, our goal is to try, where and when possible, to isolate ourselves from the repercussions of this level and type of external failure, including deploying our servers in redundant clusters. We are therefore assessing how we can continue to improve our operational tooling to avoid this type of single point failure.
And finally, a quick reminder that you can stay updated on the platform's status by subscribing to our status page.
Like, Share, Comment, Repeat: Nurture your social presence
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What on earth is digital transformation?
Everyone is talking about it, but do you really understand what digital transformation means for the recruitment industry, and more importantly, your business? Check out our new page for an easy understanding on how to use technology to improve the recruitment experience you offer to candidates and clients.
Our take on Hypergrowth 2019 London
We were lucky enough to get a seat at Drift’s first every Hypergrowth event in London. As much as we want to evangelise about the venue, the 900+ marketing crowd, great food and all the hype that comes with an American software superstar event, you probably just want the ‘so what’ bits.
TALiNT Ireland 2019
This was a really great event, as it gave our team the opportunity to connect with some of our Irish clients who we don’t get to see often with our team being based in Stockport. It was our first TALiNT event and it provided a great platform for Steve to deliver a well-received presentation on Digital Transformation of the Candidate Experience.
The Global Recruiter UK Industry Awards 2019
As always, a great event hosted by Global Recruiter. On the 10th anniversary of the Awards ceremony, we felt super proud of our client category winners and those who were highly commended.
UK Recruiter Technology Showcase
It was a pleasure to catch up with a number of our clients at this year's UK Recruiter Technology Showcase. We also gained some great insights into our partner's technology and got to meet up with faces old and new!
Bullhorn Engage Boston 2019
Matt Comber and Tom Hall had an amazing time at Boston Engage this year. It was great to meet up with clients and prospects - and of course see Magic Johnson's keynote!
TEAM North West Networking Event
We were excited to have hosted this month's TEAM event at our Stockport Office. Especially when it came to the refreshments! With talks from Alex Moyle from Recruiting Gym & Simon Bloch from JMW Solicitors, it was great to meet clients and prospects. We can't wait for the next one.
Topic of the month: SEO & Google for Jobs
We know Google for Jobs was the talk of the town a few months back, but from the recent events we've attended it's clear that a question many recruiters are asking is: How can we improve the SEO for our job ads?
The answer is simple. In a Google For Jobs-powered landscape, adding structured data to your website is the single most important thing you can do to boost SEO and improve your ranking in job searches.
How do you get structured data onto your Volcanic website?
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