Why when I save new content on a page the screen goes blank and the content is missing?

Why is new content not displaying correctly on the website?

If you have identified that when adding new content to a page and saving, the content disappears from view and the page appears blank. This is most likely caused if content has been copied and pasted without removing the style format using the 'remove format' option on the toolbar. As a result this breaks the layout of the page.

This is a simple fix for the Volcanic support team and can be rectified by raising a support ticket with the relevant details.

To prevent this from happening in the future, we recommend you remove any styling when pasting content onto pages.